Frequently Asked Questions (FAQs)

A full size adult urn is often around 3.5 litres. A standard approach to calculating the size or internal volume is that 1kg of body weight requires around 0.036 litres of urn capacity.

Example:
50 kg is around 1.8 litres
70 kg is around 2.5 litres
90 kg is around 3.3 litres

This is guidance rather than a rule, so we recommend choosing using the internal volume in litres on the product page, and sizing up slightly if you are unsure. If you share the ashes among family, choose to scatter some, or simply want to keep a smaller portion of the ashes, you can choose an urn with a smaller internal volume. Every product page includes internal volume, and we indicate whether the piece is intended as a full size urn, a medium option, or a keepsake urn.

A keepsake urn is designed to hold a smaller portion of ashes. It is often chosen for sharing ashes among family, or keeping a small amount at home.

In the UK you will usually see litres. In the US you will often see cubic inches. As a simple guide, 1 litre is approximately 61 cubic inches. We list internal volume (in litres or millilitres) on all product pages.

Many of our urns can accommodate an ash bag, which depends on the opening and the internal volume of the specific piece. If you would like advice on any specific piece, please contact us with the link to the urn you are considering and we will confirm what to expect.

We do offer some larger or companion urns. If you are looking for a larger capacity, please contact us and we will point you to suitable options.

We curate handmade contemporary cremation urns for ashes in ceramic, wood and metal. Our collection includes full size urns and keepsake urns.

Yes. Each urn is handcrafted by a skilled artisan, which is featured on the product pages. Most of our cremation urns are unique, one-off pieces. In case there are multiple pieces of the same design in stock, small variations in texture, glaze, or grain may apply.

Which material to choose is a very personal decision. Ceramic often feels sculptural and tactile. Wood feels warm and timeless. Metal can feel clean, minimal, and durable. We encourage you to choose a piece that feels most fitting to the person you are remembering, as well as an urn that sits naturally in your home.

Choosing a cremation urn is a deeply personal and meaningful decision, and presents an opportunity to honour and celebrate the life of a loved one in a way that reflects their unique character and legacy. There are several factors to take into consideration when selecting an urn, from aesthetic appeal to the practicalities of size and material. You can find our guide on how to choose the right cremation urn here: Choosing an urn.

Yes. Many families keep an urn at home. Our contemporary memorial urns are curated to sit naturally within a home, as a considered artful object rather than something purely functional.

Some of our artists offer bespoke or commissioned cremation urns, which is indicated on their product pages. If you have a specific request for a maker, please contact us and we will let you know what is possible: Contact us.

Yes, we do offer handmade pet urns, including bespoke pet portrait urns. You can find our pet urn collection here: urn studios pets

We ship within the UK, and also offer international delivery on selected pieces. For questions about international shipping, please contact us.

Delivery times vary by destination and shipping method. For UK orders, we aim to have your chosen urn dispatched within 5 working days. Some of our cremation urns have the option to be dispatched with an expedited shipping service. We keep the latest dispatch and delivery guidance on our shipping page, and we share tracking details once your order is on its way. If you need the urn by a certain date, please contact us to check the options.

Yes. Tracking is provided once your order has been dispatched.

International orders may be subject to local import duties or taxes. These are typically handled by the carrier or customs authorities in your country.

Yes. We can deliver to a funeral director, crematorium, or a preferred address. If you would like to coordinate delivery details, please contact us.

You can cancel your order within 14 days, without needing to give a reason. The 14 day window starts on the day your order arrives, or when someone you nominate (not the courier) receives it for you. Our Returns page sets out timeframes, eligibility, and any exclusions clearly. We recommend reading it before ordering: Returns policy.

Please contact us as soon as you can with photos of the packaging and the item. We understand how important this is, and we will try our best to help you resolve it quickly.

Airline and country rules vary, so check with your carrier before you travel. In general, allow extra time, keep ashes in an appropriate container, and carry any documentation provided by the crematorium.

Many families ask the funeral director or crematorium to help, which is completely normal. If you feel comfortable doing it yourself, choose a calm moment and give yourself time. Work on a clear, stable surface and move slowly, as ashes are much finer than most people expect.

Closure varies by piece. Our product pages include details where relevant, and if you would like reassurance about a particular urn, please contact us and we will confirm. If you require a more permanent seal, a small amount of suitable adhesive can be used to secure the lid. Your funeral director or crematorium can also advise on the best approach for your situation.

Gentle care is best. Dust with a soft dry cloth and avoid abrasive cleaners. Try to keep the urn away from prolonged moisture.

Choose a stable surface away from edges, heat sources, and strong direct sunlight.

In most cases we recommend indoor placement. If you have a specific outdoor use in mind, please contact us and we will advise based on the material and finish.