Privacy Policy

 

Last updated May 26, 2026

The www.urnstudios.com website is owned by urn studios, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we process the information collected by www.urnstudios.com, and explains the reasons why we must collect certain personal data about you. Please read this Privacy Policy before using the www.urnstudios.com website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

This Privacy Policy applies to all visitors and customers of www.urnstudios.com, including customers in the United Kingdom, the United States, and elsewhere. Where your rights and our obligations differ depending on where you are located, we have set these out in jurisdiction-specific sections below.

PERSONAL INFORMATION WE COLLECT

When you visit www.urnstudios.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We may also collect the personal data you provide to us (including but not limited to name, surname, address, and payment information) during registration or checkout in order to fulfil your order and our contractual obligations to you.

The categories of personal data we may collect include:

  • Identifiers: such as name, email address, postal address, and IP address.
  • Commercial information: such as products purchased, order history, and payment details (processed securely via our payment providers; we do not store full card details).
  • Internet or network activity: such as browsing history on our Site, search terms used to reach us, and how you interact with our pages.
  • Geolocation data: approximate location inferred from IP address.
  • Communications data: such as the content of emails or messages you send to us.

WHY DO WE PROCESS YOUR DATA?

Our top priority is customer data security. We process only the minimum user data necessary to operate the website and fulfil our obligations to you. Specifically, we process your data for the following purposes:

  • To process and fulfil your orders, including arranging delivery and handling returns.
  • To communicate with you about your orders, enquiries, or complaints.
  • To send you our newsletter, where you have opted in to receive this.
  • To identify potential cases of abuse and maintain the security of the website.
  • To compile anonymised statistical information about website usage, which is not aggregated in a way that identifies any individual user.
  • To comply with our legal obligations.

You can visit the website without telling us who you are or revealing any information by which you could be identified as a specific individual. If, however, you wish to use certain features of the website — such as placing an order, creating an account, or signing up for our newsletter — you will need to provide personal data to us. Users who are uncertain about what information is mandatory are welcome to contact us at hello@urnstudios.com.

DO WE SELL YOUR PERSONAL DATA?

No. urn studios does not sell, rent, or trade your personal information to third parties for monetary or other valuable consideration. We do not share your personal information with third parties for their own direct marketing purposes.

DATA RETENTION

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Order and transaction records are typically retained for a period of seven (7) years in accordance with applicable accounting and tax obligations. Where you have subscribed to our newsletter, we retain your contact details until you unsubscribe or request deletion. You may request deletion of your personal data at any time by contacting us at hello@urnstudios.com, subject to any overriding legal obligations we may have to retain it.

DATA TRANSFERS

urn studios is a UK-registered company and the Services are hosted in the United Kingdom. Your personal data is processed and stored in the United Kingdom in accordance with UK data protection law, including the UK GDPR.

For European residents: your information may be transferred outside of Europe, including to the United Kingdom and the United States, in connection with our service providers. Where data is transferred outside the European Economic Area, we take steps to ensure that appropriate safeguards are in place.

For US residents: by using our Services, you acknowledge and consent to the transfer of your personal data to the United Kingdom and its processing there in accordance with this Privacy Policy and applicable UK data protection law. The UK maintains data protection standards broadly equivalent to those in Europe under the UK GDPR; however, these may differ from the laws of your state. If you have questions about this transfer, please contact us at hello@urnstudios.com.

YOUR RIGHTS — EUROPEAN RESIDENTS

If you are a European resident, you have the following rights in relation to your personal data under the UK GDPR and/or EU GDPR:

  • The right to be informed.
  • The right of access.
  • The right to rectification.
  • The right to erasure.
  • The right to restrict processing.
  • The right to data portability.
  • The right to object.
  • Rights in relation to automated decision-making and profiling.

We process your information in order to fulfil contracts we have with you (for example, when you place an order) or to pursue our legitimate business interests as described above. To exercise any of these rights, please contact us at hello@urnstudios.com.

YOUR RIGHTS — US RESIDENTS

California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), subject to certain exceptions and limitations:

  • Right to Know: you may request that we disclose what personal information we collect, use, disclose, and sell about you, including the categories of personal information, the categories of sources from which it is collected, the business purpose for collecting it, and the categories of third parties with whom we share it.
  • Right to Access: you may request a copy of the specific personal information we hold about you.
  • Right to Deletion: you may request that we delete personal information we have collected from you, subject to certain exceptions (for example, where we are required to retain information to fulfil a legal obligation).
  • Right to Correction: you may request that we correct inaccurate personal information we hold about you.
  • Right to Opt Out of Sale or Sharing: you have the right to opt out of the sale or sharing of your personal information. As noted above, urn studios does not sell or share personal information for monetary or other valuable consideration.
  • Right to Limit Use of Sensitive Personal Information: to the extent we collect sensitive personal information, you have the right to limit its use to what is necessary to perform the services you have requested.
  • Right to Non-Discrimination: we will not discriminate against you for exercising any of your CCPA/CPRA rights.

To exercise any of these rights, please submit a verifiable consumer request to us at hello@urnstudios.com. We will respond within the timeframe required by applicable law (generally 45 days, with the possibility of a further 45-day extension where reasonably necessary). We may need to verify your identity before processing your request.

Other US State Residents

Residents of certain other US states — including but not limited to Virginia, Colorado, Connecticut, Texas, Oregon, and Montana — may have similar privacy rights under their respective state laws. These rights may include the right to access, correct, delete, and obtain a portable copy of your personal data, as well as the right to opt out of certain processing activities.

To exercise any such rights, please contact us at hello@urnstudios.com. We will review and respond to your request in accordance with the applicable law of your state.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties’ privacy practices. We encourage you to be aware when you leave our website and to read the privacy statements of each website that may collect personal information.

INFORMATION SECURITY

We secure the information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards to protect against unauthorised access, use, modification, and disclosure of personal data in our control and custody. However, no data transmission over the Internet or wireless network can be guaranteed to be entirely secure.

LEGAL DISCLOSURE

We will disclose any information we collect, use, or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government or regulatory request.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will indicate any changes by updating the “Last updated” date at the top of this page. We encourage you to review this Policy periodically. Your continued use of the website following any update constitutes your acceptance of the revised Policy.

CONTACT INFORMATION

If you would like to contact us to understand more about this Policy, or wish to contact us concerning any matter relating to your individual rights and your personal information, you may send an email to hello@urnstudios.com.