Terms & Conditions • US Customers

Last updated May 25th, 2026

AGREEMENT TO OUR LEGAL TERMS

We are urn studios (‘Company‘, ‘we‘, ‘us‘, or ‘our‘), a company registered in the United Kingdom at Blithfield Street, London, W8 6RH, United Kingdom.

We operate the website http://www.urnstudios.com (the ‘Site‘), as well as any other related products and services that refer or link to these Legal Terms (collectively, the ‘Services‘).

These Terms and Conditions govern your access to and use of our US Collection, handmade artistic cremation urns created exclusively by US-based artists and available exclusively to customers with a valid United States shipping and billing address. If you are not located in the United States, these Terms do not apply to you; please refer to the applicable Terms and Conditions for your jurisdiction.

You can contact us by email at hello@urnstudios.com.

These Legal Terms constitute a legally binding agreement between you, whether personally or on behalf of an entity (‘you’), and urn studios, concerning your access to and use of the Services. By accessing the Services, you confirm that you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time. We will indicate any changes by updating the ‘Last updated’ date at the top of these Legal Terms. It is your responsibility to review these Legal Terms periodically. Your continued use of the Services following any changes constitutes your acceptance of the revised Terms.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

We recommend that you print or save a copy of these Legal Terms for your records.

TABLE OF CONTENTS

1. Geographic Eligibility and US Collection

2. Our Services

3. Intellectual Property Rights

4. User Representations

5. Products

6. Purchases and Payment

7. Return Policy

8. Prohibited Activities

9. User Generated Contributions

10. Contribution Licence

11. Services Management

12. Privacy Policy and California Privacy Rights (CCPA)

13. Term and Termination

14. Modifications and Interruptions

15. Governing Law

16. Dispute Resolution

17. Corrections

18. Disclaimer

19. Limitations of Liability

20. Indemnification

21. User Data

22. Electronic Communications, Transactions, and Signatures

23. Miscellaneous

24. Contact Us

1. GEOGRAPHIC ELIGIBILITY AND US COLLECTION

The US Collection is exclusively available to customers with a valid United States shipping and billing address. By placing an order from the US Collection, you represent and warrant that your shipping and billing address is located within the United States.

We reserve the right to refuse, cancel, or void any order where the shipping or billing address is outside the United States or where we have reason to believe this representation is inaccurate. Customers in the United Kingdom and other jurisdictions are not eligible to purchase from the US Collection and should refer to the relevant Terms and Conditions for their region on our website.

All US Collection products are handmade by US-based independent artists. urn studios is a UK-registered company with no physical presence, employees, or registered agents in the United States. Nothing in these Terms or the operation of the US Collection shall be construed to establish any US presence, nexus, or residency for urn studios.

2. OUR SERVICES

We offer handmade artistic cremation urns for the storage and memorialisation of cremated remains. For the avoidance of doubt, our products are physical goods (urns) only. We do not handle, transport, process, or store cremated remains at any time. The transport or handling of cremated remains is the sole responsibility of the customer and is subject to applicable federal, state, and local regulations.

The information provided through the Services is not intended for distribution to or use by any person or entity in any jurisdiction where such distribution or use would be contrary to law or regulation. Those who choose to access the Services from locations outside the United States do so at their own initiative and are solely responsible for compliance with applicable local laws.

3. INTELLECTUAL PROPERTY RIGHTS

Our Intellectual Property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics (collectively, the ‘Content’), as well as the trademarks, service marks, and logos contained therein (the ‘Marks’).

Our Content and Marks are protected by copyright, trademark, and other intellectual property laws in the United Kingdom, the United States, and internationally.

The Content and Marks are provided through the Services ‘AS IS’ for your personal, non-commercial use only.

Your Use of Our Services

Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable licence to:

  • • access the Services; and
  • • download or print a copy of any portion of the Content to which you have properly gained access,

solely for your personal, non-commercial use.

No part of the Services, Content, or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever without our express prior written permission.

For permissions beyond personal use, please contact us at hello@urnstudios.com. Any breach of these Intellectual Property Rights will constitute a material breach of these Legal Terms and your right to use our Services will terminate immediately.

Your Submissions

By sending us any question, comment, suggestion, idea, feedback, or other information about the Services (‘Submissions’), you agree to assign to us all intellectual property rights in such Submission. We shall own the Submission and be entitled to its unrestricted use and dissemination for any lawful purpose without acknowledgment or compensation to you.

You are responsible for what you submit. By sending us Submissions you confirm that:

  • • you will not post or transmit any content that is illegal, harassing, hateful, harmful, defamatory, obscene, abusive, discriminatory, threatening, sexually explicit, false, inaccurate, or misleading;
  • • to the extent permissible by applicable law, you waive any moral rights to such Submission;
  • • your Submission is original to you or you have the necessary rights to submit it; and
  • • your Submission does not constitute confidential information.

4. USER REPRESENTATIONS

By using the Services, you represent and warrant that:

  • • (1) you have the legal capacity to agree to and comply with these Legal Terms;
  • • (2) you are not a minor in your jurisdiction of residence (and in any event are at least 18 years of age);
  • • (3) you will not access the Services through automated or non-human means, whether through a bot, script, or otherwise;
  • • (4) you will not use the Services for any illegal or unauthorised purpose; and
  • • (5) your use of the Services will not violate any applicable federal, state, or local law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any current or future use of the Services.

5. PRODUCTS

We make every effort to display as accurately as possible the colours, features, specifications, and details of our products. However, we do not guarantee that colours, features, specifications, and details will be accurate, complete, reliable, current, or error-free, and your electronic display may not accurately reflect the actual appearance of products.

All products are subject to availability. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

Our products are handmade by independent artists. As a result, minor variations between individual items may occur; such variation is inherent to the handmade nature of our products and does not constitute a defect.

6. PURCHASES AND PAYMENT

Accepted Payment Methods

We accept the following forms of payment:

  • • Stripe
  • • PayPal
  • • Mastercard
  • • Visa

Currency and Pricing

All prices for US Collection products are displayed and charged in United States Dollars (USD). urn studios is a UK-registered entity; your payment provider may apply international transaction fees at their discretion, which are beyond our control.

Sales Tax

urn studios is a UK-registered business with no physical presence, employees, or registered agents in the United States and does not currently meet the economic nexus thresholds in any US state. Accordingly, we do not currently collect US state or local sales tax on your purchases. This position is subject to review as applicable thresholds and regulations change. You may independently be responsible for self-reporting and remitting any applicable use tax under the laws of your state; please consult a tax adviser if you are unsure of your obligations.

Order Processing

You agree to provide current, complete, and accurate purchase and account information for all purchases. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.

You authorise us to charge your chosen payment provider for all amounts due upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order at our sole discretion. We may limit or cancel quantities purchased per person, per household, or per order, including orders placed under the same customer account, payment method, or billing/shipping address.

7. RETURN POLICY

Please review our Return Policy posted on the Services prior to making any purchase. The Return Policy is incorporated into these Legal Terms by reference. Nothing in our Return Policy limits any rights you may have under applicable state consumer protection laws.

8. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. As a user of the Services, you agree not to:

  • • systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us;
  • • trick, defraud, or mislead us or other users, including in any attempt to learn sensitive account information such as user passwords;
  • • circumvent, disable, or otherwise interfere with security-related features of the Services;
  • • disparage, tarnish, or otherwise harm us and/or the Services;
  • • use any information obtained from the Services to harass, abuse, or harm another person;
  • • make improper use of our support services or submit false reports of abuse or misconduct;
  • • use the Services in a manner inconsistent with any applicable federal, state, or local law or regulation;
  • • engage in unauthorised framing of or linking to the Services;
  • • upload or transmit viruses, Trojan horses, or other harmful material, including spamming;
  • • engage in any automated use of the system, including data mining, robots, or similar data gathering tools;
  • • delete the copyright or other proprietary rights notice from any Content;
  • • attempt to impersonate another user or person;
  • • interfere with, disrupt, or create an undue burden on the Services or the networks connected to the Services;
  • • harass, annoy, intimidate, or threaten any of our employees or agents;
  • • attempt to bypass any measures of the Services designed to prevent or restrict access;
  • • copy or adapt the Services’ software, including Flash, PHP, HTML, JavaScript, or other code;
  • • except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or making up the Services;
  • • use the Services as part of any effort to compete with us or for any revenue-generating or commercial enterprise not expressly approved by us; or
  • • purchase from the US Collection if your shipping or billing address is outside the United States.

9. USER GENERATED CONTRIBUTIONS

The Services do not currently offer users the ability to submit or post public content. Where we provide you with the opportunity to create, submit, post, or transmit content or materials to us or on the Services (‘Contributions’), you represent and warrant that:

  • • your Contributions do not infringe the intellectual property rights of any third party;
  • • you are the creator and owner of, or have the necessary licences to submit, your Contributions;
  • • your Contributions are not false, inaccurate, or misleading;
  • • your Contributions are not unsolicited advertising, spam, pyramid schemes, or other forms of solicitation;
  • • your Contributions are not obscene, violent, harassing, defamatory, or otherwise objectionable;
  • • your Contributions do not violate the privacy or publicity rights of any third party;
  • • your Contributions do not violate any applicable law, regulation, or rule, including laws protecting minors; and
  • • your Contributions do not contain offensive comments connected to race, national origin, gender, sexual orientation, or physical disability.

Any use of the Services in violation of the foregoing violates these Legal Terms and may result in termination or suspension of your rights to use the Services.

10. CONTRIBUTION LICENCE

You and we agree that we may access, store, process, and use any information and personal data that you provide in accordance with the Privacy Policy and your choices.

By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.

We do not assert any ownership over your Contributions. You retain full ownership of all your Contributions and any associated intellectual property rights. We are not liable for any statements or representations in your Contributions. You are solely responsible for your Contributions and agree to exonerate us from any and all responsibility in connection therewith.

11. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who violates the law or these Legal Terms, including reporting such user to law enforcement; (3) refuse, restrict access to, limit the availability of, or disable any of your Contributions or any portion thereof; (4) remove from the Services or otherwise disable files and content that are excessive in size or burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

12. PRIVACY POLICY AND CALIFORNIA PRIVACY RIGHTS (CCPA)

We care about data privacy and security. Please review our Privacy Policy at https://urnstudios.com/privacy-policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms by reference.

The Services are hosted in the United Kingdom. By using the Services, you consent to the transfer of your personal data to the United Kingdom and its processing there in accordance with our Privacy Policy and applicable UK data protection law.

California Residents — CCPA Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) regarding your personal information. Subject to certain exceptions and limitations, these rights include:

  • • the right to know what personal information we collect, use, disclose, or sell about you;
  • • the right to request deletion of your personal information;
  • • the right to correct inaccurate personal information;
  • • the right to opt out of the sale or sharing of your personal information (we do not sell personal information); and
  • • the right not to be discriminated against for exercising these rights.

To exercise any of these rights, please contact us at hello@urnstudios.com. We will respond to verifiable consumer requests within the timeframe required by applicable law.

Other State Privacy Laws

Residents of certain other US states (including but not limited to Virginia, Colorado, Connecticut, Texas, and Oregon) may have similar rights under their respective state privacy laws. We are committed to honouring applicable privacy rights. Please contact us at hello@urnstudios.com to make any such request.

13. TERM AND TERMINATION

These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES TO ANY PERSON FOR ANY REASON, INCLUDING FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party. We also reserve the right to pursue appropriate legal action, including civil, criminal, and injunctive relief.

14. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. We also reserve the right to modify or discontinue all or part of the Services without notice at any time.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other issues requiring maintenance, resulting in interruptions, delays, or errors. We will not be liable to you or any third party for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance.

15. GOVERNING LAW

These Legal Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles, except to the extent that mandatory provisions of applicable US federal or state consumer protection law provide you with greater protection, in which case such provisions shall apply to that extent only.

To the extent that any dispute must be resolved in a court (see Section 16), you agree to submit to the non-exclusive jurisdiction of the courts of England and Wales, provided that nothing herein prevents you from bringing a claim in the courts of your state of residence to enforce mandatory consumer protection rights under applicable US law.

16. DISPUTE RESOLUTION

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim arising out of or relating to these Legal Terms or the Services (each a ‘Dispute’), the parties agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating arbitration or litigation. Informal negotiations commence upon written notice from one party to the other at hello@urnstudios.com.

Binding Arbitration

If informal negotiations fail, any Dispute (except those listed under ‘Exceptions’ below) shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules then in force, which are available at www.adr.org. The arbitration shall be conducted in English. The arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

The seat of arbitration shall be London, United Kingdom, with hearings conducted remotely by videoconference unless otherwise agreed by the parties. The applicable substantive law shall be the laws of England and Wales, subject to mandatory US consumer protection provisions as described in Section 15.

CLASS ACTION WAIVER

YOU AND URN STUDIOS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Unless both parties agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding.

Exceptions to Arbitration

The following Disputes are not subject to the arbitration provisions above:

  • • any Dispute seeking to enforce or protect, or concerning the validity of, any intellectual property rights of either party;
  • • any Dispute related to or arising from allegations of theft, piracy, invasion of privacy, or unauthorised use; and
  • • any claim for injunctive or other equitable relief.

If this arbitration provision is found to be unenforceable or illegal, the parties agree to resolve the relevant Dispute in a court of competent jurisdiction in accordance with Section 15, and both parties consent to personal jurisdiction in such court.

Time Limitation on Claims

To the extent permitted by applicable law, any claim or cause of action arising out of or related to these Legal Terms or use of the Services must be filed within one (1) year after such claim or cause of action arose, or it will be permanently barred. Some states do not permit limitations on the time to bring a claim; if such laws apply to you, this limitation may not apply.

17. CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information on the Services at any time without prior notice.

18. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES’ CONTENT. WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS; (2) PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES; (3) UNAUTHORISED ACCESS TO OR USE OF OUR SECURE SERVERS AND ANY PERSONAL OR FINANCIAL INFORMATION STORED THEREIN; (4) INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES; (5) BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY; OR (6) ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED OR OTHERWISE MADE AVAILABLE VIA THE SERVICES.

WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES.

SOME JURISDICTIONS DO NOT ALLOW DISCLAIMERS OF CERTAIN WARRANTIES. IF APPLICABLE LAW IN YOUR STATE DOES NOT PERMIT SUCH DISCLAIMERS, SOME OR ALL OF THE ABOVE MAY NOT APPLY TO YOU AND YOU MAY HAVE ADDITIONAL RIGHTS.

19. LIMITATIONS OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL URN STUDIOS, ITS DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE LEGAL TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO URN STUDIOS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

SOME US STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL, CONSEQUENTIAL, OR OTHER DAMAGES. IF SUCH LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

20. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless urn studios and its subsidiaries, affiliates, officers, agents, partners, and employees from and against any loss, damage, liability, claim, or demand, including reasonable legal fees and expenses, made by any third party due to or arising out of: (1) your use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including intellectual property rights; or (5) any harmful act toward any other user of the Services.

We reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defence of such claims at your expense. We will use reasonable efforts to notify you of any such claim upon becoming aware of it.

21. USER DATA

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services and your use of them. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. We shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption.

22. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communication be in writing.

YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS. You waive any rights or requirements under any statutes, regulations, or other laws in any jurisdiction that require an original signature, delivery or retention of non-electronic records, or payment or the granting of credits by non-electronic means.

23. MISCELLANEOUS

These Legal Terms and any policies or operating rules posted by us on the Services constitute the entire agreement between you and us with respect to the subject matter herein, superseding all prior and contemporaneous agreements, communications, and proposals.

Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time without restriction.

If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions.

There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Legal Terms or use of the Services.

These Legal Terms shall not be construed against us by virtue of having drafted them. You waive any defences based on the electronic form of these Legal Terms and the lack of signing by the parties.

24. CONTACT US

To resolve a complaint regarding the Services, or to receive further information regarding use of the Services, please contact us at:

hello@urnstudios.com